           |
 Mediation
Services Conflict is an inevitable by-product of human interaction in all areas of life -- including the workplace. There are many ways conflict can arise, given that there are many ways people interact. While breakdown in communication is often considered a leading cause of conflict, other job-related factors that can escalate conflict include: lack of information or resources; misinformation; differing interpretations of information; deadline constraints; differences in interests, expectations, or outcomes; and unequal balance of power, to name a few. Unchecked adversarial conflicts can escalate to EEO complaints, harassment suits, and discrimination claims that for many companies can lead to costly litigation and unfavorable publicity regardless of outcome or assignment of blame. Also, there are currently laws in effect that require employers to be more actively involved in written policy, training, and management of conflict. About Mediation and the Mediation Process Mediation is a collaborative approach toward conflict resolution; it is a facilitated negotiation between parties. Non-facilitated negotiation may bring positive results if both parties' needs are met. However, it may also become more adversarial if both parties feel less satisfied with the outcome. Mediators typically become involved when the parties are not able to resolve the dispute themselves and intervene before they become adversarial. The trained neutral mediator shifts the parties from an adversarial approach to a problem solving, interest-based approach. Parties often leave the mediation feeling an ability to express understanding and concern for the other party, despite their disagreement. The Mediation Process is informal, consensual, and confidential. When the parties exercise self-determination in deciding outcomes, they feel empowered. Because the process engenders feelings of understanding and genuine concern, it promotes recognition and respect. Experts in the field of mediation feel that the combination of recognition, respect, and empowerment is the basis for successful resolution of conflict. About COPE's Experience COPE's staff includes experienced and certified mediators who are also Certified Employee Assistance Professionals familiar with workplace conflicts. COPE uses a team or co-mediator approach to promote neutrality and objectivity in the process. |
 |
