• Emotional Intelligence, Daniel Goleman (1997)
• 5 Steps to Professional Presence: How to Project Confidence, Competence, and Credibility at Work, Susan Bixler & Lisa Scherrer Dugan, (2000)
• The Gift of Fear, Gavin DeBecker (1998)
• Life Skills, Redford & Virginia Williams (1999)
• Managing at the Speed of Change, Daryl Conner (1993)
• Managing Transitions- Making the Most of Change, William Bridges (2003)
• Mars and Venus in the Workplace, John Gray, (2001)
• Talking from 9 to 5, Deborah Tannen (2001)
• The Seven Habits of Highly Effective People: powerful lessons of personal change, Stephen Covey. (1991)
• Since Strangling Isn't an Option...: Dealing With Difficult People-Common Problems and Uncommon Solutions, Sandra A. Crowe, (1999)
• Who Moved My Cheese, Spencer Johnson (1998)
• Winning Office Politics, Andrew Dubrin. (1990)

Websites

• Equal Employment Opportunity Commission (www.eeoc.gov)
• Job Accommodation Network (http://janweb.icdi.wvu.edu)
• OPM's Occupational Safety and Health Resources Net (www.osh.net/)
• OSHA Workplace Violence
  (www.osha-slc.gov/SLTC/workplaceviolence/index.html)
• Workplace Violence Guide for Agency Planners
  ( www.opm.gov/ehs/workplac/handbook/foreword.asp)

And remember, contact COPE, we are always available to help with assessment, problem-solving counseling, and comprehensive referral suggestions.